General Returns Policy

 

  1. Return request is acceptable within 7 business days of delivery .
  2. products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged,
  3. has missing parts or accessories, defective or different from their description on the product detail page on https://mobiq.online.
  4. If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may
  5. facilitate scheduling a technician visit to your location. This visit is scheduled by placing an order with MobiQ through https://mobiq.online Home Services.
  6. Subject to https://mobiq.online Home Services Terms and Conditions, a resolution will be provided based on the technician’s evaluation report.
  7. Return will be processed only if:
  • it is determined that the product was not damaged while in your possession;
  • the product is not different from what was shipped to you;
  • the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
  • If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the
  • device prior to returning. MobiQ shall not be liable in any manner for any misuse or usage of such information.
  • Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.
  • Products marked as “non-returnable” on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you,
  • we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
  • We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
  • No additional information is required to return an eligible order unless otherwise noted in the category specific policy.
  • Products may be eligible for replacement only if the same seller has the exact same item in stock.
  • If the replacement request is placed and the seller does not have the exact same product in stock, a refund would be issued to you.
  • Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds and customers will have
  • to contact customer service within 5 business days from delivery date or estimated delivery date to claim refunds.
  • To know about the Return window for MobiQ Business orders, please visit here.
  • In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, MobiQ reserves the right to warn
  • and/or suspend and/or block and/or terminate such customer accounts, as necessary.

 

Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 5 days from the delivery of the product.
Note: All product categories are non-returnable for International Customers for Export Orders.
 

Categories with associated return window and exceptions, if any:

Mobiles, Computers                                                                                                                                                                                                                     

 

Category

Return Policy
Mobiles (new and Renewed)
7 Days Replacement
This item is eligible for free   replacement, within 7 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.
In the rare event that you receive a damaged device, please create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected.
For device-related issues in:
  • For Android smartphones, our Returns Centre will prompt you to download the Blancco app to diagnose issues with a defective smartphone.
We’ll provide a resolution on the basis of the Blancco app diagnostic results. In certain cases, we may also facilitate scheduling a technician visit to your location. On the basis of the technician’s evaluation report, we will provide resolution. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging for for a successful return pick-up.

 
Mobile Accessories (new and Renewed)
10 Days Replacement/Returnable
This item is eligible for free replacement/refund, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.
Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
7 Days Replacement only: Power Banks (new and certified refurbished), Headsets (new & certified refurbished), Data Cables(new & certified refurbished) and Travel Chargers & Adapters new & certified refurbished).
For all device-related issues in:
Non-Returnable: Screen guards, screen protectors and tempered glasses
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Tablets (new and Renewed), Work Space and Gadget Accessories
7 Days Replacement
This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.
For all device-related issues in:
For few products, we may facilitate scheduling a technician visit to your location. On the basis of the technician’s evaluation report, we will provide resolution.
Laptops (new and Renewed), Printers
7 Days Replacement
This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.
For all device-related issues in:
For few products, we may facilitate scheduling a technician visit to your location. On the basis of the technician’s evaluation report, we will provide resolution.
Desktops, Monitors, Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer Accessories, Graphic Cards, CPU, Power Supplies, Motherboards, Cooling Devices, TV cards, Computing Components (new and certified refurbished) and Ink
7 Days Replacement
This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.
For all device-related issues in:
For few products, we may facilitate scheduling a technician visit to your location. On the basis of the technician’s evaluation report, we will provide resolution.
Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Office & Stationery Supplies (new and Renewed)
7 Days Replacement
This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up.
Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Networking Devices (new and Renewed)
7 Days Replacement only
This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing a replacement
Software
Non Returnable
This item is non-returnable due to consumable (software keys/code) nature of the product
However, in the unlikely evet of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior issuing refund / replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
For software-related technical or installation issues, please contact directly.
 

 

TV, Appliances, Electronics

 

Category

Return Policy
Televisions, Large Appliances (new and Renewed) like Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave
10 Days Replacement
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.
Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
If you report an issue with your Air Conditioner, Refrigerator, Washing Machine or Microwave, we may facilitate scheduling a technician visit to your location. On the basis of the technician’s evaluation report, we will provide resolution.
Digital Cameras, Camera Lenses, Camera Accessories, Security cameras, Speakers & Home Theaters, Headphones
7 Days Replacement only
This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Home Appliance

 

Category

Return Policy
Home (new and Renewed)
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Wax candles, Wall stickers
Non Returnable
This item is non-returnable due to consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Furniture
10 Days Replacement
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.
Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
If you report an issue , we may facilitate scheduling a technician visit to your location. On the basis of the technician’s evaluation report, we will provide resolution.
Pet – Habitats & Supplies, Apparel & Leashes, Training & Behavior Aids, Toys, Aquarium Supplies such as Pumps, Filters and Lights
30 Days Returnable
This item is eligible for free replacement, within 30 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 30 days of delivery for full refund.
Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Pet Food, Pet Shampoos and Conditioners, Pest Control, harnesses, aquarium supplies and Pet Grooming Aids
Non Returnable
This item is non-returnable due to hygiene and consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

Home Improvement

 

 

Category

Return Policy
All home improvement supplies (drilling machines & accessories), Mopping supplies, Ladders (step & telescopic), fasteners & hooks etc
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
All Cleaning, Painting & Decor supplies (like mops/brooms, dustpans, paints, brushes, wallpapers, wall paintings etc.)
Non Returnable
This item is non-returnable due to consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
All Plumbing, Kitchen & Bath fixtures (like Taps, Faucets, Bath hardware, sinks etc.), Safety & Security systems (Safes, Home security systems, Door locks), Sweeping cloths & wipes, Hot water dispensers, Building materials, Dimmer & Lighting controls, cord & power management etc.
10 Days Replacement only
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Kitchen

 

 

Category

Return Policy
Kitchen (new & Renewed)
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
All kitchen appliances (like Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc.) and home appliances (like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc.)
10 Days Replacement
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
Extended Warranty cards/vouchers/AMCs etc.
Non-returnable
This item is non-returnable due to consumable (e-vouchers/coupons) nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

Toys and Baby Products

 

Category

Return Policy
Toys (new and Renewed)
10 Day Replacement only
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Baby: Bathing and Accessories including FMCG; Diapering (Pads, Covers, Nappy Liners, Wet Wipes); Feeding Bottles, Breastfeeding products, Teethers; Baby Personal Care; Baby Hair & Skin Care Products
Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Baby: Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel, Diaper Bags; Baby Furnitures, Nursery Decor
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Sports, Fitness, and Outdoors

 

Category

Return Policy
Sports, Fitness and Outdoors (new and Renewed)
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Aerobic Training Machines like Treadmills, Exercise Bikes, Home Gyms/ Multi Gyms, Activity Trackers, Ellipticals, Camping furniture, Bicycles
10 Days Replacement
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
All inner apparel, socks, gym supporters, guards, swimsuits
Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Subscription packs, gym vouchers etc.
Non Returnable
This item is non-returnable due to consumable (e-vouchers/coupons) nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Garden & Outdoors
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Fertilizers, Seeds, Live Plants
Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

Beauty, Health, and Groceries

 

Category

Return Policy
Beauty
Non Returnable
This item is non-returnable due to hygiene and personal care nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Sports Nutrition (Whey Protein Powders and related Diet Supplements),
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.
Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Mobility and Disability Aids, Joint Supports, Wheelchairs etc.
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.
Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Household Supplies: Laundry Products (Detergents, Fabric Conditioners), Household Cleaners (Toilet Cleaners, Floor Cleaners, Hand washes, Tissues), Air Fresheners (Sprays, Gels) etc.
Personal Care: Oral Care (Toothbrushes, toothpastes, mouthwashes etc); Feminine Hygiene (Sanitary Pads, Panty Liners, Menstrual Cups etc.); Shaving and Hair Removal (Men’s Shaving – Razors, Blades, Shaving Foams, Brushes etc.; Men’s Beard Care – Beard Oil, Beard Serum etc.; Women’s Hair Removal – Wax Strips, Creams, Razors etc)
Family Nutrition: (Infant Baby Food, Toddlers’ and Kids’ Health Drinks)
Vitamin and Mineral Supplements: (Core Letter Vitamins, Multi-Vitamins)
Contact Lenses and Related Products
Health Care Products: Ayurveda Products, Pain Relief Products, Herbal Supplements, Medical Supplies, Adult Diapers
Non Returnable
This item is non-returnable due to hygiene and consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Medicines
Non Returnable
This item is non-returnable due to hygiene and consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
In the event your order is rejected, a refund will be issued per mobiq.shop Refund Policy.
Personal Care Appliances: Shavers, Trimmers, Hair Dryers, Straighteners; Skin care, Nail care, Medical equipment
7 Days Returnable
This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Personal Care Appliances: Oral Care Products and Appliances
Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Grocery & Gourmet
Non Returnable
This item is non-returnable due to consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
MobiQ Wholesale
Non Returnable
Wholesale orders are is non-returnable due to heavy packaging and delivery cost. Any products, damaged or unfair then individual can claim cashback by respective damaged product.  
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund  as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund.

Clothing and Accessories

 

Category

Return Policy
Clothing, shoes and Accessories
10 Day Free Returns & Exchange
This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/color or return for a full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.
Men & Women innerwear, Men’s Vests, Women’s Lingerie, Swimwear, Socks & hosiery
Non-Returnable
(Bras are returnable)
Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

Jewelry, Watches, and Eyewear

 

Category

Return Policy
Fashion /Imitation Jewelry, Silver jewelry, Precious Jewelry, Eyewear and Analog / Digital Watches (new and certified refurbished)
10 Days Replacement/Refund
This item is eligible for return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Smartwatches/ Activity Tracker (new and certified refurbished)
7 Days Replacement
In the unlikely event that you received a damaged or defective or a different from ordered product, you can avail free replacement of the product.
If you want to replace this item, please keep the item in its original condition with price tags intact, user manuals, warranty cards, original accessories and in the original manufacturer’s box/packaging. Failure may make the item ineligible for replacement.
Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars / Silver Coins / Silver Bars / Silver Chips / Silver Bullion / Rakhi
Non-Returnable

Handbags and Luggage

 

Category

Return Policy
Backpacks
30 Days Replacement/Refund
This item is eligible for return within 30 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.
Any luggage products with locks must be returned unlocked. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Handbags, Travel Luggage, Wallets & Travel Accessories
10 Days Replacement/Refund
This item is eligible for return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.
Any luggage products with locks must be returned unlocked. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Lead-acid Batteries

 

Category

Return Policy
Lead-acid Batteries
Non-Returnable
This item is non-returnable due to consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

Inspect and Buy

 

Category

Return Policy
Products with ‘Inspect & Buy’ label
2 Days Refund only

Seller Fulfilled Items

Return policies that are exclusively Seller Fulfilled are listed below. For all other categories, the return policies mentioned above apply.
 

Category

Return Policy
Fine Art, Sports collectibles, Entertainment collectibles, Coin collectibles
Sellers to be informed of the damage / defect within 10 days of delivery.

Customizable Products

 

Category

Return Policy
Customizable Products
Non-returnable
This item is non-returnable due to customized nature of the product.
However, in the unlikely event of damaged, defective item or product with wrong customization being delivered to you, we will provide a full refund as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund.
You may request for refund under A-to-z Guarantee claims for these items. For information on how to request an A-to-z Guarantee refund, see Request an A-to-z Guarantee Refund.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your wallet or original method of payment, within 7 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your related payment company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {mobiqonline@yahoo.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {contact@mobiq.online} and request exchange order within 7 days of delivery . Packed it carefully as it is received and wait for confirmation from our side. After exchanged confirmed delivery agency collect your order from your shipping address. After confirmation order status from delivery agency, you will get a mail with your order status.  

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Policies

MobiQ offers the lowest shipping cost across all online platforms in India. We have tied up with multiple Logistics Partners who pick up the product from your location and deliver it straight to the customer.

With such low delivery charges, you can receive orders from all over India and focus more on selling your products online than handling the stress of shipping and logistics all by yourself.

Shipping Timeline

The orders must be shipped within 2-3 business days from the date of receiving the order within the agreed time provided by you (also known as Service Level Agreement or SLA). You can check the status of your order and the days left for dispatch on the order status in your account.

Shipping returns

To return your product, you should mail your product to: {physical address} or request for return within 7 business days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {contact@mobiq.online} for questions related to refunds and returns.